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TRANSPARENT REFUND POLICY

Refund & Cancellation Policy

Effective Date: September 10, 2026 | Razorpay Payment Gateway Compliant

1. Nature of Digital Services

At FryFly (operated at https://fryfly.shop), our services (including digital restaurant menus, custom subdomain routing, and downloadable vector QR stands) are instant digital micro-services.

Upon successful payment verification through Razorpay, your cloud database records, high-resolution QR assets, and public web menu are automatically synthesized and provisioned in real time. Because delivery occurs immediately and is consumed upon creation, payments are non-refundable once the digital menu has been successfully generated and delivered, except under the explicit technical failure conditions described below.

2. Eligible Refund Scenarios (Exceptions for Technical Failure)

We stand by the reliability of our software. We will issue a 100% full refund under the following circumstances:

Technical Delivery Failure

If your payment was debited from your bank/UPI account, but due to a verified server error or database outage on our platform, your menu was not generated, the edit token was not issued, and our support team is unable to manually activate your menu within 24 hours of reporting.

Duplicate / Accidental Double Charge

If you were inadvertently charged twice for the same restaurant menu due to a network timeout, browser refresh, or payment gateway glitch during checkout. The redundant transaction will be promptly refunded in full.

3. Non-Refundable Situations

Refunds cannot be issued in the following instances:

  • Change of mind after your digital menu and QR code have already been generated.
  • Typographical errors or mistakes in food items entered during creation (you can easily edit, correct, add, or delete any dish at any time using your free Secret Edit Link).
  • Incompatibility with third-party paper printers when printing your downloaded QR code stand.
  • Suspension or termination of a menu due to a violation of our Terms & Conditions (e.g., fraudulent, deceptive, or illegal content).

4. How to Request a Refund & Processing Timeline

If you experience a technical failure or duplicate transaction, please submit a refund request within 7 days of the transaction:

  1. Send an email to support.fryfly@gmail.com with the subject line: Refund Request - [Razorpay Payment ID].
  2. Include your registered Phone Number, Restaurant Name, and a screenshot of the payment receipt or deduction SMS.

Processing Timelines:

  • Review & Approval: Within 24 to 48 business hours of receiving your request.
  • Fund Reversal: Once approved, the refund is initiated through Razorpay back to your original source account (UPI ID, Net Banking, or Credit/Debit Card). Standard banking settlement takes 5 to 7 business days to reflect in your bank account statement.

5. Cancellation Policy

Because FryFly digital menus are powered by a one-time launch fee (₹29) without hidden recurring subscriptions or auto-debits, there are no ongoing monthly fees to cancel.

If you wish to permanently deactivate or take down your restaurant's digital menu from public access, simply send an email from your registered contact address to support.fryfly@gmail.com requesting menu deletion. Your menu page, custom slug, and media assets will be wiped within 24 hours.

6. Refund Support Desk

FryFly Customer Support & Billing Desk
Bhandup, Mumbai, Maharashtra — 400078, India
Support Operating Hours: Mon – Sat: 9:00 AM – 7:00 PM IST